Something seems to go wrong, what can I do to analyze the problem?
The first thing is to check the history of the net job chunk - chances are good that the problem will appear there; you should also check the textual output of the client for that chunk. If it is a connection problem or similar, you should check the event log of the client and the server as well. Also, double check your net job settings and render sets.
Some scenes are rendered incorrectly, what could be the cause?
Even if we can't tell you what the causes might be, there is one thing that often helps: re-saving the scene to a different file. Especially in the case of Maya this can be helpful. Please remember that RenderPal V2 itself doesn't render.
My renderers keep crashing while rendering, what shall I do?
The problem is that many renderers tend to have memory leaks, so over time, they consume more and more memory, and this leads to instability. The only way around this is to render in smaller chunks (e.g., render 10 frames at once instead of 100).
I constantly get errors, help me!
If this really is the case, there must be something wrong with either your configuration, the used render sets, the net jobs, maybe your network... you see, there can be many causes. Take a look into the event and output logs - they will often be a true revelation. If not, re-check all your settings, the render sets and so on. If nothing helps, contact us and describe your problems as detailed as possible.
The clients can't find my scenes, what might be wrong?
Always make sure that the client actually can find the scene! This means that the path of the scene has to be available to the client. So, if you try to render C:\MyScene.scene, the client usually won't have this file.
My renderings all fail, but RenderPal V2 still reports them as succeeded.
RenderPal V2 can't really know if the images are correct, or if there are actually images; it can only look out for certain errors in the textual output of the renderer and check the (numerical) return code of the rendering process. However, not all renderers return a useful return code, or simply don't print textual output, and in these cases, RenderPal V2 can't know that something went wrong. However, you can use the built-in automatic frame checking to counter these problems.
My GPU renderer doesn't work when the client is running as a service.
Due to Windows security restrictions (starting with Windows Vista), it is impossible for a service to access the graphics card. You have to configure the client to automatically start via Autorun if you want to use your GPU for rendering.
My renderings using MentalRay for Maya only use a low CPU percentage.
First, make sure that you have selected MentalRay as the active renderer in Maya. In the "Render" menu, open the "Batch Render" options and uncheck the option "Auto Render Threads"; set the value below to the number of cores you have in your machine. This is actually a bug in Maya/MentalRay.
3dsMax is giving me "unknown" errors.
If 3dsMax gives you errors like Error rendering frame 0: Unknown error while loading application
, make sure that you have Backburner installed on your nodes as well. Even though this isn't used by RenderPal itself, 3dsMax might need it for commandline rendering.